Course info

The Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification demonstrates your skills in configuring, deploying, monitoring, and managing Microsoft Teams Phone, meetings, and certified devices. As a candidate for this certification, you are responsible for planning, deploying, configuring, maintaining, and troubleshooting:

Microsoft Teams Phone
Meetings
Personal and shared space devices, including Teams Rooms and Microsoft Surface Hub
As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing and monitoring Teams Phone, meetings, and certified devices using tools such as:

Microsoft Teams admin center
PowerShell
Microsoft Teams Rooms Pro Management portal
Microsoft Call Quality Dashboard
You also deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through:

Teams Calling Plans
Operator Connect
Teams Phone Mobile
Direct Routing
Your work involves collaboration with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and other stakeholders.